Privacy Policy

New Spire Living Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information you provide through our website and enquiry forms.

1. Who we are

New Spire Living Limited is a private limited company registered in England and Wales.

• Company number: 16576518
• Registered office: Olympic House, 28–42 Clements Road, Ilford, England, IG1 1BA
• Email: 020 3411 0969info@newspireliving.co.uk

2. Information we collect

When you contact us through the website, we may collect the information you choose to provide, including your name, organisation, email address, telephone number if provided, service requirement and message content.

We may also collect basic technical information such as browser type, device information and website usage data where cookies or analytics are enabled and consent has been provided where required.

3. How we use your information

We use personal information to respond to enquiries, manage partnership discussions, understand requirements, improve our website and services, keep appropriate business records, and meet legal or regulatory obligations.

4. Lawful basis for processing

We process enquiry information where it is necessary for our legitimate interests in responding to business enquiries and developing professional relationships, where it is necessary to take steps before entering into a contract, where we must comply with legal obligations, or where consent has been given for optional cookies or marketing communications.

5. Sharing information

We do not sell personal information. We may share information with trusted service providers who support website hosting, email, IT, professional advice or business administration. We may also share information where required by law or with relevant partners where necessary to progress an enquiry and you would reasonably expect us to do so.

6. Data retention

We keep enquiry information only for as long as necessary for the purpose it was collected, including responding to your enquiry, managing ongoing business discussions, record keeping and legal requirements. Information that is no longer required will be deleted or anonymised where appropriate.

7. Your rights

Under UK data protection law, you may have rights to request access, correction, deletion, restriction, objection, portability and withdrawal of consent where applicable. To exercise your rights, contact us at 020 3411 0969info@newspireliving.co.uk.

8. Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure. However, no website or email communication can be guaranteed to be completely secure.

9. Complaints

If you are unhappy with how we handle your personal information, please contact us first. You also have the right to complain to the UK Information Commissioner's Office.

10. Updates

We may update this Privacy Policy from time to time. The latest version will be published on this page.